• All flowers, fruits, chocolates and cakes are monitored for quality and we guarantee that they leave our premise in fresh and good condition. Because these products are sensitive to changes in temperature and moisture we advise that you keep the products in a cool place. Flowers require constant watering to avoid dehydration. Please understand that there are some flowers that are more perishable than others.
   

• If despite the care we have taken, the flowers delivered are not fresh, Pods & Petals Giftlab will deliver another bouquet of equivalent value at no charge. Pods & Petals Giftlab will also replace any gift that is faulty at no charge. However, this is provided the negligence is by Giftlab and that we receive the complaint in less than 24 hours. No refunds will be entertained in any circumstances
   

• Pods & Petals Giftlab shall undertake to deliver the flowers and/or gifts ordered within a reasonable period of the stipulated time frame barring unforeseen circumstances. Please note that during festive seasons (e.g Valentine's Day, Mother's Day, Hari Raya, Deepavali, Christmas, Chinese New Year etc). where there is an unusually greater demand for delivery, we will try to accommodate your timing requests as practically possible. We will usually schedule our customer’s delivery on a first come first serve basis. We advise that order is made at least 1-2 weeks in advance should you have a specific date on your delivery. Giftlab reserves the rights to bring forward or backward the delivery time and date under certain uncontrollable circumstances.
   

• Although extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 603 79557555 and quote your order to our customer service and we will have it arranged for immediate delivery. Should Pods & Petals Giftlab not be able to deliver the flowers and /or gifts due to any human error on our part, the customer shall be entitled to a complimentary bouquet which shall be delivered without charge and upon request to anyone that the customer designates.
   

• PPG can deliver flowers, cakes, balloons and fruits within Klang Valley. For deliveries out of Klang Valley but within Malaysia, the gift will be prepared by our associates in the respective State to ensure freshness. Our associates will endeavor to follow as closely as possible on the design and packaging of the gift but Pods & Petals Giftlab reserves the rights not to guarantee that the item will be exactly the same as shown in the catalog or boutique.
   

• For hamper and non-flower gift delivery out of the Klang Valley, delivery will be done via courier services. Every attempt will be made to coordinate the dates of delivery with the courier service company. During festive period where there is an unusually high demand for delivery, the delivery date will be subjected to the time & delivery schedule of the courier services which may be beyond our control. All courier delivery services will be subjected to the terms and conditions as provided by the courier service company.
   

• Certain flowers, baskets and floral accessories may contain dyes and mild chemicals. PPG strongly advise that reasonable care is taken on the part of the customer / recipient in handling the items. Pods & Petals Giftlab shall not be liable for any loss or damage that arises from the mishandling of the items.

Pods & Petals Giftlab’s Privacy Policy

• Pods & Petals Giftlab guarantees that any information provided to us will be respected as privileged information and shall remain absolutely confidential.
   

• All transactions records are removed from the server and kept offline in a secure place.
   

• All transaction information will be used solely for the purpose of the purchase and to enhance the service provided to our customer.
   

• No information pertaining to any customer will be sold, given or revealed to any third party without the prior consent of that customer.
   

• Pods & Petals Giftlab will also not reveal the identity of the customer to the recipient if so requested, without the express consent of the customer.

Pods & Petals' is committed to quality customer experience. We are constantly reviewing your feedback
to improve and enhance your shopping experience. If you would like to tell us what you think, drop us
an email or contact our Customer Service Hotline at 603-7955 7555.